Damages, Guarantee and Returns Policy

Returns Policy

90-Day Money-Back Guarantee

Returns Policy: You may also cancel your order within 7 working days after delivery, in accordance with consumer protection regulations.

Returns Address

Call Nature – Returns Department
8 Nethercote, Newton Burgoland
Leicestershire, LE67 2ST
United Kingdom

Return Requirements

  • Use a trackable shipping service or keep a proof of postage

  • Mark packages as “RETURNED GOODS” if a customs form is required

  • Include a note with:

    • Purchase date

    • Full name

    • Email address used for the order

  1. All products must be returned
  2. Refund covers product price only
  3. Return shipping costs are the customer’s responsibility

Damaged Orders

If your order arrives damaged, you must contact us within 48 hours of delivery.

Email support@callnature.com with:

  • A brief damage description

  • Photos of:

    • The damaged product

    • The outer packaging

Reports made after 48 hours cannot be accepted.

Returns Policy

FAQ — Returns Policy & 90-Day Money-Back Guarantee

How long is the money-back guarantee?

You receive a 90-day money-back guarantee starting from your purchase date.

Can I cancel my order after delivery?

Yes. You may cancel your order within 7 working days after delivery under consumer protection regulations.

Where do I send my return?

Send returns to:

Call Nature – Returns Department
8 Nethercote, Newton Burgoland
Leicestershire, LE67 2ST
United Kingdom

What must I include in my return package?

Include a note with:

  • Purchase date

  • Full name

  • Email address used for the order

Do I need to return all items?

Yes. You must return all items received, including used products and any free bonus items.

Do I need tracked shipping for returns?

Yes. Use a trackable shipping service or keep proof of postage. Returns without tracking or proof cannot be refunded if they are lost or misdelivered.

How should I label the return package?

If a customs form is required, mark the parcel clearly as “RETURNED GOODS.”

Does the refund include shipping costs?

No. Refunds cover the product price only. Return shipping costs are the customer’s responsibility.

What if my order arrives damaged?

You must report damaged orders within 48 hours of delivery.

Email: support@callnature.com
Include:

  • A short damage description

  • A photo of the damaged product

  • A photo of the outer packaging

What happens if I report damage after 48 hours?

Reports submitted after 48 hours cannot be accepted under the damaged order policy.