Returns Policy
90-Day Money-Back Guarantee
If you are not satisfied with your purchase, you may return your order within 90 days of purchase for a full refund.
You may also cancel your order within 7 working days after delivery, in accordance with consumer protection regulations.
Returns Address
Call Nature – Returns Department
8 Nethercote, Newton Burgoland
Leicestershire, LE67 2ST
United Kingdom
Return Requirements
Use a trackable shipping service or keep a proof of postage
Mark packages as “RETURNED GOODS” if a customs form is required
Include a note with:
Purchase date
Full name
Email address used for the order
✔ All products must be returned (used, unused, or free items)
✔ Refund covers product price only
✔ Return shipping costs are the customer’s responsibility
⚠️ Returns without tracking or proof of postage cannot be refunded if lost or misdelivered.
Damaged Orders
If your order arrives damaged, you must contact us within 48 hours of delivery.
Email support@callnature.com with:
A brief damage description
Photos of:
The damaged product
The outer packaging
Reports made after 48 hours cannot be accepted.
FAQ — Returns Policy & 90-Day Money-Back Guarantee
How long is the money-back guarantee?
You receive a 90-day money-back guarantee starting from your purchase date. You can request a refund within this period if you are not satisfied.
Can I cancel my order after delivery?
Yes. You may cancel your order within 7 working days after delivery under consumer protection regulations.
Where do I send my return?
Send returns to:
Call Nature – Returns Department
8 Nethercote, Newton Burgoland
Leicestershire, LE67 2ST
United Kingdom
What must I include in my return package?
Include a note with:
Purchase date
Full name
Email address used for the order
Do I need to return all items?
Yes. You must return all items received, including used products and any free bonus items.
Do I need tracked shipping for returns?
Yes. Use a trackable shipping service or keep proof of postage. Returns without tracking or proof cannot be refunded if they are lost or misdelivered.
How should I label the return package?
If a customs form is required, mark the parcel clearly as “RETURNED GOODS.”
Does the refund include shipping costs?
No. Refunds cover the product price only. Return shipping costs are the customer’s responsibility.
What if my order arrives damaged?
You must report damaged orders within 48 hours of delivery.
Email: support@callnature.com
Include:
A short damage description
A photo of the damaged product
A photo of the outer packaging
What happens if I report damage after 48 hours?
Reports submitted after 48 hours cannot be accepted under the damaged order policy.